Delivery to all

Flexible Delivery Options We offer a
wide range of flexible delivery options to ensure your products are delivered
when it suits you best.

Orders Between €0,00 and €100,00

Standard Delivery (3 to 6 days): €5,99

Orders Over €100,00

Standard Delivery (3 to 6 days): Free

If you are ordering multiple
products, including items on pre-order, your items may be delivered separately.
However, you will only pay one delivery charge.

Track Your Delivery

Track Delivery

International Delivery We offer
international delivery for most products on our site, allowing you to send your
order to 130 countries around the world.

To see updated delivery
information, simply select your country from the dropdown menu at the bottom of
the shopping cart page.

Please note that for countries
outside the EU, import duties and taxes may be applied once your order reaches
the destination country. Charges and customs holding times may vary depending
on the value of the package and the final destination address. We strive to
keep these charges as low as possible, but we cannot control or predict the
final charges. If you need to pay import duties and taxes, the courier will
contact you for more information ahead of delivery. If you have any further
questions, please contact our customer service team here.

Whenever possible, we aim to
ship all EU orders from our EU warehouse. If this is not possible, some items
may face delivery delays, but all customs import duties and taxes will be paid.

Gifts with Purchase All free or
complimentary gifts with purchase are subject to availability and we cannot
provide an alternative gift of the same RRP value.

Returns

Want to return your item? No
problem, please start a return using the link below. Please note that we cannot
be held responsible for loss or damage to your package during transit.

Start Return

Track Return

Returns Policy Changed
your mind?

If you are not happy with your
purchase, you have 30 days to return your item(s). Please note that the item
must be new and unused, with all the original accessories, free gifts,
packaging, and manufacturing seals intact to be eligible for a full refund. If
you keep any free gifts, we will deduct their value from your total refund.

Once the return has been
processed, you will receive an email confirming your refund or replacement. We
advise that it can take up to 14 working days for your account to be credited
with the refund, however, some payment providers and payment types can take up
to 14 days to credit your account.

All items are inspected upon
return. If an item is returned to us damaged, used, in unsuitable condition, or
not as stated in the return request, we will be unable to provide a refund and
may have to send it back to you.

Please note that we are unable
to refund any delivery or postage costs incurred.

All refunds will be made to
the original payment method. If a gift card was used for purchase, you will
receive a credit voucher.

Cancellations and Amendments

We will endeavor to
accommodate all requests for cancellations or address changes; however, this
cannot be guaranteed. Our warehouse team works quickly to ensure all orders are
dispatched on time, so there is a very small window for amendments. We ask that
all customers double-check the contents of their order, discount codes, and
shipping information before confirming their order to avoid disappointment.

Original Condition:

Hygiene and our customers’
safety are very important to us, so we cannot accept returns for the following:

All devices that have been opened, used, or whose
security seal is not intact, unless a money-back guarantee applies. See further information here.

Consumable items such as brush heads, cleansers,
gels, patches, etc.

Intimate items.

Faulty Items:

If you have any problems
operating your device or believe there to be an issue with its function, please
complete the returns form to submit your request for a replacement.

If your item is found to be
faulty, we will endeavor to replace it with a like-for-like model. For limited
edition models, we will do our best to replace the device with the same model
if stock is available; otherwise, we will replace it with the standard model.
In cases where an item is discontinued during the warranty period and we are
unable to exchange it, we may offer store credit as an alternative.

If your item is functioning to
manufacturer specifications, it will be returned to you.

We do not replace any
consumable items such as brush heads, so please do not include these in your
parcel.

If your device develops a
fault within the first 30 days, we are happy to issue you a refund if you do
not want a replacement.

In the unlikely event that
your replacement device develops a fault and you have had two faulty devices
within one year of your original purchase, we can issue you a refund if
requested. After one year, we can only offer a replacement product or store credit
valid for 6 months.

Your warranty period will not
refresh with replacement devices; it is applicable from your original purchase
date.

Refunds:

We aim to process your return
within 14 working days of receiving your parcel. Once the return has been
processed, you will receive an email confirming your refund or replacement. We
advise that it can take up to 5 working days for your account to be credited
with the refund, however, some payment providers and payment types can take up
to 14 days to credit your account.

During busy periods, such as
Christmas, processing times may be longer, but rest assured we will work as
quickly as possible to process your return.

Responsibility:

Returned items are your
responsibility until they reach our returns center, so please ensure they are
packed securely and are well protected. Please also retain your proof of
postage in case you need to contact us about your return. The tracking number can
be useful.

We are not responsible for any
items returned to us by mistake. If we are able to locate the product, we will
ask you to cover the cost to send it back to you.

Please contact our customer
care team about any parcels damaged in transit, including good quality photos
of the damage and how your parcel arrived. This will allow us to investigate
with the courier.

Warranty:

We offer a 2-year warranty
period as standard to cover manufacturing faults. The warranty is valid from
the original order date and is not refreshed with replacement devices. The
warranty does not apply to damage as a consequence of negligence, misuse, or
unauthorized modification of the product.

The warranty is registered
with the individual who placed the order and may not be transferred to a third
party. Activation of the warranty must be made by the initial purchaser of the
goods.